mountain power - Canmore, Alberta

Keith F.

I recently used this cleaning service, and unfortunately, the experience did not meet expectations. The cleaners arrived without basic supplies and had to use our own chemicals and steel wool. Despite clear instructions to start in the kitchen and prioritize that area, they began cleaning in the bathrooms. Even when we extended their working time to address the kitchen, they focused on vacuuming the front hallway, which wasn’t part of the requested scope of work. The quality didn’t align with the expected standards, and despite following all preparation guidelines, the service fell short due to a lack of organization and communication. To make matters worse, the owner refused to accept responsibility for the shortcomings and demanded full payment, even though the services were not fully rendered.

Matthew C.

Had Mars and his team in for a move-out cleaning, and they did a great job. Hard working, thorough, and very reasonable prices. I would definitely use them again.

Sara S.

I recently hired Mountain Power Cleaners for a move-out cleaning service, and the experience was extremely disappointing. The cleaners arrived without the necessary supplies and relied on our own chemicals and tools. Despite clear instructions to prioritize the kitchen and then the bathrooms, they ignored this and focused on other areas, such as a hallway that wasn’t even part of the agreed-upon scope.

The owner later claimed that we had booked a "standard detailed clean" rather than a move-out clean, but even by those standards, the results were unacceptable. The level of detail and thoroughness was far below what should be expected from any professional cleaning service.

Despite their website's "Satisfaction Guarantee," which promises to rectify any errors reported within 24 hours at no charge, this commitment was not honored.

What’s even more concerning is the lack of professionalism and cooperation when we raised these issues with the owner. Instead of taking responsibility, they were dismissive and offered no viable solution. Even though we adhered to all the guidelines outlined in their Cleaning Day Preparation FAQ, the service was subpar and far from what was expected for a move-out clean.

We provided detailed documentation, including a note from our landlord expressing dissatisfaction with the cleaning. And still, there was no effort from the company to rectify the situation or offer a reasonable discount.

I would strongly advise against using this company if you’re looking for a reliable and professional cleaning service. The poor service and lack of accountability make it a regrettable choice.

Photos attached of what the owner called a "thorough clean".

Jennifer B.

I strongly recommend avoiding this company. In my experience, they were highly disorganized, which led to multiple missed opportunities to address issues and correct errors. This lack of coordination ultimately set their cleaners up for failure, resulting in poor service and an unhappy experience overall. Save yourself the stress and book with a more professional, detail-oriented company. I know I wish I did.

Betty R.

MJ responded to our needs wonderfully just last weekend - I first called to request a single cleaning of our condo 2 weeks before it was needed. We had to cancel suddenly . I requested a different service from mountain power, but was pretty sure such a sudden change would be possible in the middle of July. I also now needed the service within only a few days . MJ completely accommodated our request and went above and beyond basic cleaning needs, including shampooing the carpet on the stairs. Pleasant, professional, responsive service. Highly recommended. Thanks so much!

Lorel H.

I was very impressed with how thorough and professional MJ was. She always checked in to let me know if she needed to step out and she was very friendly. The condo was spotless when she was done and even my landlord was impressed with how clean the place was. I felt the price was really good as well. Very impressed. Will definitely use them for standard cleaning in my new place!

Cathy Z.

The staff at Mountain power Cleaning have high standards and are very attentive to details, so we can relax and not worry as bookings come and go. Over the past few months, there have been a few incidents with the condo, and Ning was able to help us out by resolving the issues quickly. They are reasonably priced and the communication between us and the company has always been great. After each stay, if anything is damaged or missing, Ning will send us a picture and will let us know about the state of the unit.

If you're seeking a cleaning company who is thorough, professional and offers great prices, hire Mountain Power Cleaning. You will be forever grateful you did!

Ting X.

I switched to Mountain Power Cleaning company to do my Airbnb cleaning a while ago. Thanks for their great service I do not need to drive from Calgary anymore to do the cleaning and laundry. Save me lots of time and gas . Fair enough rate ,quality works and easy to communicate.