Eric S. M.

Good day Home Hardware Customer Service,

I am reaching out to express my frustration and disappointment regarding the handling of my Milwaukee Next Gen Fuel drill kit, which I purchased from your store to support my new business. Unfortunately, within a few months of use, the drill kit broke. I returned it to you for repairs, and was assured that it would be handled in a timely manner and that I would be contacted once it was ready. This drill is crucial to my business operations, so I was eager for a quick resolution.

After a week with no updates, I called your customer service line and was transferred to the store who handled my drill. The call was not answered, and the message I left was completely ignored. I called again after two weeks, only to learn that the drill had not left your store and that I would be responsible for arranging repairs myself. At this point, two weeks had passed without any action taken on your end, despite your earlier assurances.

In order to continue working, I was forced to purchase a Milwaukee Hole Hawg and, subsequently, a 12Ah Milwaukee battery from your store. These were additional, unplanned expenses that I incurred solely because my original drill was kept in your possession without any communication or progress on the repair.

I am extremely dissatisfied with how this matter has been handled and feel quite disrespected. I have lost valuable time, incurred significant expenses, and been inconvenienced due to what appears to be negligence on your part.

Please advise how you will address this situation, including any steps you will take to prevent similar issues in the future.

This was attempted to be solved with a $50 store credit. Never ever use these people.

Adam F.

I have been to and fro from here and many other hardware and building supply stores lately and this store has by far the friendliest and most helpful staff. Everyone goes just that little step further to help you or make sure you get what you need. Really fortunate to have this place in Canmore.

Gerry F.

Always great.super nice staff and very versed in everything in the store. Bought a BBQ assembled and had it delivered within an hour. Now that’s service.

Benoit M.

A very very big thanks to the person from this home hardware who 5 minutes before closure accepted to help our family with an RV key issue ! Nice shop wonderful people.

Dean B.

Great store!
Great service!

Boris D.

I visited the paint department here and was pleaseantly surprised with the layout and great selection of both paint and sundrie items. Also custom color matching.

Kay D.

I love this store.. thxx for helping me to find locks for my enclosed trailer and they fitted.. also I did my shopping here and all the items were close and simple.. fast shopping and I will be back. Thank Home Hardware.

Ray M.

I've been in and out regularly for the past few years and some days it depends on if the right staff member is in who has the best information.

Like today I needed paint project help and just had to wait for the one staff who was most accomplished with the idea to become available.
A number of months back I had to come back two days later because their professional for that type of project repair. And yes it was a little frustrating but they tend to say straight up, they can help but so and so is much better than them.
So if you need something specific just find out the day the best professional is in and work with it